How to handle orthodontic emergencies

We're always here to support you – even between appointments. If you're experiencing a problem with your braces, don’t worry. Many issues can be managed at home with a few simple steps.

Below, we’ve outlined some of the most common brace-related concerns and how to deal with them. You can also find helpful video guides on the British Orthodontic Society’s website.

If you need help or you’re feeling uncomfortable, please don’t hesitate to contact us.

Common brace problems

Your archwire is poking your cheek

Sometimes, a wire may shift and start to rub. Try gently nudging it back with clean tweezers. If that doesn’t work, you can carefully trim the end with nail clippers or scissors. For thicker wires, simply cover the end with a ball of dental wax.

A bracket has come off your tooth

A loose bracket isn’t usually a cause for concern unless it’s causing discomfort. If needed, use wax to hold it still and stop it from rubbing. If it becomes painful, get in touch for advice.

Your power chain has detached

Power chains naturally stop working after 4–6 weeks. If yours has come loose, you can trim any hanging section using nail clippers or scissors.

An elastic ligature has snapped

These small elastic bands hold your wire in place and may wear out over time. If your wire pops out, you can use tweezers to guide it back in. Wax can help ease any rubbing.

A metal tie has come undone

If your brace uses metal ties instead of elastics, they can occasionally loosen. Use tweezers to tuck the tie back in or cover it with wax if it’s sharp.

You’ve run out of elastic bands

If you’re running low, email us and we’ll pop some more in the post. In some cases, we may advise you to stop wearing them until your next appointment.

You’ve lost your removable retainers

If your retainers go missing, we might recommend wearing a mouldable mouthguard at night as a temporary backup. It won’t offer perfect protection, but it could help prevent movement.

Your fixed retainer has broken

Gently flatten any loose wire with your fingers or tweezers. If it’s sharp, trim the ends or cover them with wax. Wearing your removable retainers more frequently will help keep everything in place.

How to prevent brace issues

A few simple habits can help keep your treatment on track:

  • Brush and floss thoroughly at least twice a day
  • Pay extra attention to cleaning around brackets and wires
  • Avoid sugary foods and drinks between meals
  • Don’t bite into hard, chewy or sticky foods
  • Store your aligners and retainers safely in their cases
  • Keep your previous set of aligners, just in case

We’re always happy to help. If something doesn’t feel right or you’re unsure what to do, don’t hesitate to get in touch. Every step you take at home helps protect your smile – and we’re right behind you every step of the way.


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